A New York woman who received more than 150 Amazon packages filled with mask brackets she didn’t order said she is donating the inventory to hospitals after the mistake was sorted by the company.
Jillian Cannan of Buffalo said the packages began arriving June 5, and she didn’t realize there was anything unusual about them until she took a closer look.
“I thought my business partner had ordered something for our studio that we were waiting for on backorder,” she told CNN. “So I opened them up to condense the boxes and I realized they were mask brackets.”
Cannan said she and her business partner hadn’t ordered any mask brackets, and she soon realized the boxes bore her address, but not her name.
“At first I was convinced that it was a scam, or maybe someone trying to clear out their warehouse,” Cannan told NBC News. “But because all of the items were the same, I don’t think that’s the case here.”
Cannan said the boxes continued to arrive via Amazon delivery, UPS and the U.S. Postal Service.
She said she was in frequent contact with Amazon as the packages continued to arrive in increasing numbers.
“Then they started coming by freight trucks on pallets in our driveway,” she said.
Cannan said she received more than 150 packages — containing thousands of mask brackets — before Amazon managed to sort out the mistake. The company said the intended recipient would be getting their own mask brackets, and told Cannan she could keep what had already arrived at her home.
Cannan, who owns a DIY and creative studio, said she decided to use the child-size brackets to create DIY mask kits to distribute to children at local hospitals. She said Amazon agreed to donate the rest of the supplies she needs for the kits to compensate her for the inconvenience.
The adult-sized brackets will also be donated to hospitals, she said.